We’re really sorry to hear your experience at Nexus wasn’t what you expected.

We know people come to us in difficult, emotional moments, and we don’t take that responsibility lightly. If something about your visit didn’t feel right, we really want to hear about it.
Please let us know why you wouldn’t recommend us and what we could have done better. Your feedback will help us look at how we do things, improve our service, and make sure similar issues don’t happen again.
Thanks so much for taking the time to tell us.